PRIVACY POLICY

Privacy Policy

Effective Date: 1 January 2025
Company: Realema
Website: realema.org
Jurisdiction: Republic of South Africa

1. Introduction

This Privacy Policy explains how Realema (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our online training services. We are committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

We may collect the following categories of personal information:

  • Identification information: name, surname, ID/passport number.

  • Contact details: email address, phone number, billing/delivery address.

  • Account details: username, password, profile preferences.

  • Payment information: processed securely by third-party payment providers (we do not store credit/debit card details).

  • Usage data: log-in activity, course progress, device/browser type, IP address.

3. How We Use Your Information

We use your personal information to:

  • Provide access to our training courses and services.

  • Process payments and manage billing.

  • Communicate important updates, notifications, and support.

  • Improve and personalise our services.

  • Comply with legal obligations under South African law.

4. Legal Basis for Processing

We process your personal information on the following grounds:

  • Consent – where you have given us permission.

  • Contractual necessity – where processing is required to provide our services.

  • Legal obligation – where processing is required by law.

  • Legitimate interest – where processing is reasonably required to run our business.

5. Sharing of Information

We will not sell or rent your personal information. However, we may share it with:

  • Service providers (e.g., hosting companies, payment processors, email services).

  • Legal authorities if required by law or court order.

  • Business partners only where necessary for the provision of services.

All third parties are bound by confidentiality and data protection obligations.

6. Data Storage & Security

  • We take reasonable technical and organisational measures to protect your information against loss, theft, unauthorised access, and misuse.

  • Your data may be stored on secure servers inside or outside South Africa, but always in compliance with POPIA.

7. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Object to the processing of your personal information.

  • Withdraw consent (where processing is based on consent).

  • Lodge a complaint with the Information Regulator (South Africa).

To exercise your rights, please contact us at pier@realema.org.

8. Retention of Data

We keep personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

9. Cookies & Tracking

  • Our website may use cookies and similar technologies to improve functionality, analyse usage, and deliver a better user experience.

  • You can manage or disable cookies in your browser settings, but some features may not work properly.

10. Children’s Privacy

Our online training services are not directed at children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request removal.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with a revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact:

Realema
Email: pier@realema.org